Accessing an Unemployment Tax Account - Frequently Asked Questions

Request Access

How do I request access to an employer's unemployment tax account?

Create a TWC Internet User ID or logon with your existing TWC Internet User ID. Select the Request Employer Access link from the My Home page.

Do I need separate TWC Internet User IDs if I represent more than one employer?

You can use the same TWC Internet User ID for all your employer unemployment tax accounts. Each employer’s tax account is managed separately, so you must have the appropriate permissions established for each tax account.

Why is my access request in Pending status?

An account administrator for the employer must approve your access request and grant the appropriate permissions.

How do I remove my access to an employer's unemployment tax account?

Select the My Employer's link from the My Home page. Then select the Remove link to permanently remove your access for the chosen employer account.

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Permissions

What functions can I perform?

Depending on the permissions granted to you by the account administrator, you may be able to submit quarterly wage reports, pay unemployment taxes, manage tax account information and manage user permissions.

How do I get my permissions changed?

Contact the employer's account administrator to get your permissions changed.

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Account Administration

What is an account administrator?

The administrator for an employer's unemployment tax account is an owner, partner, officer or other designated representative.

Can there be multiple account administrators?

There can be more than one administrator for an employer's unemployment tax account; in fact, TWC recommends that each unemployment tax account have at least two administrators. With multiple account administrators, employers avoid having to contact TWC for help, should the sole account administrator leave employment.

How do I become an account administrator?

The first person to register for the unemployment tax account becomes the account administrator, after providing information that verifies their authority. If an account administrator already exists, each subsequent user will logon and request access to the account. The existing account administrator will approve or deny the request and, if approved, grant the appropriate permission level.

How does an account administrator review a request for account access?

The system emails the account administrator to notify them of each new request for account access. The account administrator will logon to the Unemployment Tax Services system, select the User Admin tab, select the Applicant List link, view the applicant's profile, and approve or deny the request.

How does an account administrator view or update a user's permissions?

The account administrator will logon to the Unemployment Tax Services system, select the User Admin tab, select the User List link, view the user's profile, and update their permissions, if necessary.

How does an account administrator remove a user's access?

The account administrator will logon to the Unemployment Tax Services system, select the User Admin tab, select the User List link, view the user's profile, and use the Remove from Group link.

How does an employer who does not have access to the unemployment tax account remove access for the only account administrator?

The employer can contact any local tax office. TWC will remove the access to the unemployment tax account. The employer will need to establish a new account administrator.

How can the account administrator allow someone to submit the employer's quarterly wage reports but prevent access to the bank account information?

The account administrator will logon to Unemployment Tax Services, select the User Admin tab, select the User List link, select the View Profile link, and then select the Edit Permissions link. To allow someone to submit a quarterly wage report, ensure that the person has Manage Wage Reports permission. To prevent access to the bank account information, ensure that the permissions are not granted for any of the following: Make Payment, View Payment and Bank Information.

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