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The Mass Claims program streamlines the unemployment benefit claims process for employers faced with layoffs, whether permanent or temporary, of ten or more employees at one time. Employers can submit basic worker information on behalf of their employees to initiate claims for unemployment benefits.
Immediately notify your employees that your company will start the unemployment benefits process by submitting information to TWC. If your workers are not aware that you are starting the Mass Claim process, then they may submit their own claim. Duplicate claims slow claims processing and delay payment.
TWC provides an employee information sheet for your company to give your workers before the layoff. Once we receive information from you about the potential claimants, we create an inactive unemployment benefits claim for your employees and mail them instructions on how to activate their claim after they are laid off.
To start a mass claim, you will need to:
The Mass Claims Agreement Letter outlines the provisions TWC requires from an employer before we can process the Mass Claims Excel spreadsheet. An authorized company representative must sign and return the letter to ensure compliance with those provisions, such as electronic file security, required information, deadlines, and instructions for appeals.
The Mass Claims spreadsheet provides the essential data for the claims. The spreadsheet includes two tabs, Instructions and Data.
TWC will confirm receipt of your mass claim information. If you do not receive an e-mail confirmation or if you have questions, call the Mass Claims Coordinator at 512-463-2999.
An unemployment claim begins on Sunday. The start date for your employees’ claims depends on the last day worked. Generally, if an employee's last workday was:
Normally, your employees will begin receiving benefits within two to three weeks after the start date of the unemployment benefits claim. However, if your employees received severance pay or wages instead of advance notice of the layoff, they may not be eligible for benefits during the period covered by these wages. For more information about how severance pay and wages in lieu of notice affect a claim, see Unemployment Benefits Basics for Employers.
If your employee has an unemployment benefits overpayment with TWC, we apply current benefit payments to the balance until the full amount is recovered.
Claimants activate their claim by requesting payment through TWC's online Unemployment Benefits Services at ui.texasworkforce.org or by calling Tele-Serv, TWC's interactive voice response system. If a potential claimant does not request payment, TWC does not activate the claim and the claimant does not receive unemployment benefit payments through the mass claim.
TWC provides information about the unemployment benefits process to employers and employees in several ways, including: