Choices Guide – A-300: General Policy Information

A-301: Choices Responsibilities

(Revision 10/2016)

In Texas, the following entities are responsible for administering Temporary Assistance for Needy Families (TANF) and Choices:

A-301.a: HHSC State- and Local-Level Responsibilities

A-301.b: TWC State-Level Responsibilities

A-301.c: Board Responsibilities

Ensures Workforce Solutions Offices provide Choices activities and support services to all Choices eligibles including the following:

A-301.d: Workforce Solutions Office Staff Responsibilities

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A-302: Right to Appeal

(Revision 10/2016)

Boards must ensure Workforce Solutions Office staff informs:

Board policies may include the following:

Individuals can also appeal a decision under the hearings process in TWC’s Integrated Complaints, Hearings, and Appeals rules, 40 TAC, Chapter 823  PDF.

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A-303: Discrimination Complaints

(Revision 10/2016)

Individuals alleging discrimination on the basis of age, color, national origin, race or physical or mental disability have a right to file a written complaint of alleged discriminatory acts within 180 calendar days from the date of the alleged discriminatory act. Complaints must be submitted to the following address:

Texas Workforce Commission
Sub-recipient Monitoring and Equal Opportunity Department
101 East 15th St, Rm 242-T
Austin, TX  78778-0001

Boards must ensure that Board staff or Workforce Solutions Office staff advises individuals who express an interest in filing a discrimination complaint of their right to file a complaint and of the complaint procedures.

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A-304: Confidentiality

(Revision 10/2016)

Failure to maintain a customer’s confidentiality can result in disciplinary action, job termination and criminal penalties.

Boards must ensure that Workforce Solutions Office staff releases customer information only to the customer or to persons or agencies directly administering programs or providing services to the customer.

Boards also must ensure that persons and agencies requesting information agree to keep the information confidential and use the information only for the purpose stated in the request. This provision must be included in any written reply to the requestor.

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A-305: Ineligible Participants

(Revision 10/2016)

Individuals participating in Choices must be authorized to work in the United States and must be work-eligible individuals (45 CFR §261.2(n)(1)(ii)). A participant can receive Temporary Assistance for Needy Families (TANF)-funded services based on eligibility, for the time period permitted under his or her authorized work status. Boards must ensure that an expired authorized work status is renewed before a participant receives further TANF-funded services.

Eligibility to participate in Choices services is based on the principle that the participant has acted in good faith and has provided accurate information. If Workforce Solutions Office staff learns that a participant was determined to be eligible for TANF-funded services based on inaccurate information, Boards must ensure that the services are terminated immediately.

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