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Rehabilitation Council of Texas 2015 Annual Report

Consumer Satisfaction Survey Results

 

 

 

 

 

 

Consumer Satisfaction Survey Results • FY 2015

The Rehabilitation Council of Texas (RCT) works with the Texas Department of Assistive and Rehabilitative Services (DARS) Division for Rehabilitation Services (DRS) and Division for Blind Services (DBS) to review and analyze survey data about consumers’ satisfaction with the services they received. Survey questions were developed by DRS and DBS, and are designed to obtain consumer feedback about service delivery for each division.

The survey responses reported below are for consumers with an Individualized Plan for Employment whose cases were closed during the month prior to the survey as successful (employed) or unsuccessful (not employed).

Division for Blind Services Consumer Satisfaction Survey* results:

Survey results for DBS
Survey results Percent satisfied
I have increased skills because of the services I received through DBS 79.8%
My counselor listened to and considered my needs and concerns 86.1%
I was an active partner in making decisions 89.7%
I was actively involved in choosing my employment goal and the services I received 88.2%
I received the services that my counselor and I planned 86.1%
I received my planned services within a reasonable amount of time 82.0%
The services I received through DBS helped me obtain or maintain my job 83.3%
My job is a good match for what I was looking for 80.0%

*In response to the survey questions, the percentages indicate consumers who were either satisfied or very satisfied.

Division for Rehabilitation Services Consumer Satisfaction Survey* results:

Survey results for DRS
Survey results Percent satisfied
I was treated in a friendly, caring and respectful manner when I dealt with DRS staff 95.4%
I had input in setting my employment goals 87.4%
I had input in planning the services I received 87.8%
How would you rate your satisfaction with your DRS counselor? 91.0%
How would you rate your overall experience with DRS? 90.6%

*In response to the survey questions, the percentages indicate consumers who were either satisfied or very satisfied.