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It takes about four weeks from the date you apply for benefits to know if you are eligible for benefits. We use this time to gather information on your past wages, job separation, and general eligibility. You can check your claim status online at Unemployment Benefits Services or call Tele-Serv at 800-558-8321 and select option 2.
We use information from you and your last employer to determine if you qualify. TWC sends your last employer a letter with the reason you gave for no longer working there. By law, your employer has 14 days to respond. If the employer gives us new or different information, we contact you for additional information.
Watch your mail for these items related to your claim, which are described in separate sections below:
TWC mails you a Statement of Wages and Potential Benefit Amounts, which tells you:
Excerpt from the Statement of Wages and Potential Benefit Amounts:
Call a TWC Tele-Center at 800-939-6631 immediately if there are mistakes on the Statement of Wages and Potential Benefit Amounts. Mistakes might include:
After we determine your correct wages, we send you a new Statement of Wages and Potential Benefit Amounts. If you disagree with the new determination of your wages, you can appeal the decision. Appeal instructions are on the statement and the Introduction to the Unemployment Benefits Appeal Process page.
It is important to correct errors because if you receive benefits based on incorrect wages or wages that aren't yours, you must repay any overpayment.
You may request that we correct your wages at any time during your benefit year.
If you believe that wages were incorrectly reported under your Social Security number, see Simple Mistake or Identity Theft for information on how to respond to potential identity theft.
The Determination on Payment of Unemployment Benefits informs you if we can pay you benefits based on the single issue listed. You will receive separate Determinations on Payment of Unemployment Benefits for each issue on your claim, such as your reason for job separation or ongoing requirements.
To be eligible for benefits, all determinations TWC sends you must state that we can pay you benefits for the claim period requested. In other words, if you receive multiple determinations saying we can pay you benefits and even one that says we cannot pay you benefits, then we cannot pay you benefits.
Most people receive a determination about the reason for their job separation; however, if you were laid off or are working reduced hours, we will send you a determination about the reason for your job separation only if your employer contacts us to confirm your separation.
John was fired from his job after he was a no-call, no-show at work for six days. His truck broke down so he didn’t have a way to get to work. After a week, he fixed his car and reported to work and was fired for job abandonment.
To receive benefits, John must meet the requirements for past wages, job separation and ongoing eligibility requirements.
Although he received two determination letters saying we could pay him benefits based on his past wages and transportation issue, he also received one letter explaining that we could not pay him benefits because he is disqualified on his job separation. Therefore, John will not receive benefits.
The Decision section shows:
The Determination of Potential Chargeback for the Employer section provides information to your former employer regarding their tax liability for the claim, if applicable. This does not affect you or your eligibility for benefits.
The If You Disagree with This Decision section tells you how to appeal and the deadline. For additional appeal information, see the back of the determination or the Introduction to the Unemployment Benefits Appeal Process page.
Example of the Determination on Payment of Unemployment Benefits:
If your Determination on Payment of Unemployment Benefits says you are disqualified, you may be able to end the disqualification through work or earnings after you:
We cannot pay you benefits for the time between the beginning of the disqualification and the time that you meet the requirements to close the disqualification.
You can use work or wages from most types of employment for this purpose. You cannot use types of work the Texas Unemployment Compensation Act excludes from its definition of employment. Examples of work you cannot use:
For details on whether you can use your wages to end your disqualification, call a Tele-Center at 800-939-6631.
You may appeal any TWC determination that says we cannot pay you benefits. For additional appeal information, see your Determination on Payment of Unemployment Benefits or the Introduction to the Unemployment Benefits Appeal Process page.
After you submit a new claim for unemployment benefits, we mail you the following: