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TWC’s online Unemployment Benefits Service is available 24 hours a day, seven days a week at ui.texasworkforce.org.
You need a TWC Internet User ID and password to use Unemployment Benefits Services.
See Logon Options at Unemployment Benefits Services.
Your User ID and password protect your identity and privacy. No one can submit a payment request or get your claim information online without using your personal User ID and password.
Your password has the same legal authority as your signature on a paper document. Do not give your password to anyone, even to a family member or a TWC employee. You are responsible for any payment request made with your User ID and password.
If you forget your password or User ID, the Logon page has quick links for you to retrieve your User ID or reset your password.
To reset your password, you will need to answer security questions that you set up when you created your User ID. Keep your answers to the security questions private, just like your password.
Our Tele-Serv automated telephone system is available at 800-558-8321. Claim status and payment request options are available daily, 7:00 a.m. to 6:00 p.m. Central Time. General information is available anytime.
Your Tele-Serv Personal Identification Number (PIN) is a four-digit number you create to verify your identity on Tele-Serv and for some online transactions. It protects your identity and privacy because no one can submit a payment request or get your claim information from Tele-Serv without using your PIN.
Your PIN has the same legal authority as your signature on a paper document. Do not give your PIN to anyone, even to a member of your family or a TWC employee. You are responsible for any payment request made using your Social Security number and PIN.
You can reset your PIN on Tele-Serv by providing personal information from your claim, such as:
You must be able to provide the requested information to reset your PIN using Tele-Serv. If you are unable to provide it, you may either call back when you have the information or call a Tele-Center at 800-939-6631 to speak with a customer service representative.