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Direct deposit is a free service that allows us to deposit unemployment benefit payments directly into your personal checking or savings account at any U.S. bank or credit union. We cannot deposit payments in a bank outside of the United States.
If you do not select direct deposit, we will pay your benefits through a TWC debit card issued by our debit card vendor.
Before you sign up for direct deposit, you must have a Tele-Serv Personal Identification Number (PIN).
Sign up for direct deposit or change your payment option online or by phone:
TWC staff cannot set up your direct deposit because we do not have access to your confidential bank numbers.
You can change your payment option or bank account information as needed. The eight-day verification process described below begins again.
Regardless of how or when you request direct deposit, you will need to enter the nine-digit routing number of your U.S. bank or credit union and your checking or savings account number.
If you signed up for direct deposit on a prior claim, we will use the account information you previously provided. To change your account information, follow the instructions provided above.
TWC sends your direct deposit account information to your bank or credit union, which has eight banking days to verify your account. If you submit an eligible payment request before direct deposit is set up, TWC will mail you a check. Therefore, you should confirm your address by logging on to Unemployment Benefits Services and selecting Contact Information under the My Profile menu.
If you do not already have a TWC debit card:
If you already have a debit card:
We give your bank or credit union eight business days to verify direct deposit information before we can deposit benefits directly into your account. If you request payment during the eight-day verification period, we will pay you by check.
If your bank rejects your direct deposit information:
You can verify your direct deposit information:
If TWC has direct deposit as your current option, we will show you the last four digits of your account number.
After TWC verifies your account information, we send your payment directly to your bank or credit union. Be aware of e-mail scams that try to steal your personal banking information by claiming there are problems with your unemployment payment. Check with your bank or credit union regarding their e-mail policies before you respond to any e-mail purporting to be from your financial institution. Contact your bank or credit union directly if you have questions about your payment.
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After your account information has been verified by your bank or credit union, you can expect payment within two business days after we process your payment request. That is the same amount of time it takes for payment to be added to your debit card.