General Information

  • Tell the truth.
  • Listen to the whole question and repeat the question in your mind before answering.
  • Answer the question asked, even if you believe it is the wrong question.

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Answering Questions

  • Wait until the other person finishes asking the question before answering it.
  • Do not assume or guess. Tell what you know from first-hand knowledge.
  • Stick to the facts.
  • Be certain you understand the question. Ask the other person to repeat or restate the question if you are uncertain.
  • “I don’t know” or “I don’t remember” are acceptable answers. You are not expected to have universal knowledge.
  • Silence is not a bad thing; stop talking when you answer the question.
  • Correct any mistakes in your statements when they are pointed out to you.
  • Speak clearly and firmly, loudly enough to be heard by everyone.
  • Use your own words when answering questions. Do not let the other party form your answer.
  • Provide a complete answer, even if the other party interrupts.

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Documents

  • Read the entire document before answering any questions.
  • Request that the document be entered as an exhibit if it will assist in answering any questions.
  • Make sure all documents you intend to offer as exhibits are provided to the hearing officer and the other parties prior to the hearing.
  • If the document is not available to all parties, do not mention the document.

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Hearing Decorum

  • Avoid conversational or personal discussions, on and off the record. This is a legal proceeding.
  • Do not show emotion regardless of what is said. Maintain a professional composure.
  • Be respectful of the hearing officer and the opposing parties.
  • Avoid arguing with the other side.
  • Be as comfortable and relaxed as you can.

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