As of 10/1/2017, this manual has been retired. For current policies, procedures, and standards for the Texas Workforce Commission Vocational Rehabilitation Division, please refer to the following manuals:

In this manual, references to DARS now refer to TWC. The manual includes both links to public content and links to content available only to staff.

Chapter 4: Service Delivery Guidelines

4.1 Staff Certifications

Contract service providers must ensure that all staff certifications and degrees are valid and kept up-to-date.

All staff certifications and degrees must be documented as an integral part of the provider's records.

Initial documentation of staff certifications and degrees may be submitted to the Department of Assistive and Rehabilitative Services, Division for Blind Services (DBS) using a DARS2871, Contract Service Provider Staff Information Sheet.

Documentation of staff certifications and degrees must be submitted to DBS:

4.2 Staff Information Sheets

(Revised 03/11)

Before DBS can authorize a provider's staff member to provide services as described in this manual, the provider must complete and submit a DARS2871, Contract Service Provider Staff Information Sheet to the CPCSC manager for the staff member.

Providers must have written authorization before each staff member provides services to DBS consumers. Any services provided before DBS authorization will not be paid for. For more information, see Chapter 1: Basic Standards, 1.6.4 Additional Requirements.

4.3 Pre-Work Orientation Requirements

DBS requires all new enrollment providers to attend a pre-work orientation session as a condition of the contract.

Upon completion of the orientation session, each provider shall be provided with one copy of the contract, signed by both the provider and DBS.

Contract services may not be initiated until the provider completes the pre-work orientation.

4.4 Service Qualifications

All contract services must be planned and provided in relationship to the present and future needs of DBS consumers. All services must be of such quality and performed in such manner that they constitute an effective program that achieves the objective of vocational rehabilitation or independent living for the individual consumer.