A-301: Texas Workforce Commission Responsibilities

The Texas Workforce Commission (TWC):

  • Issues rules, policies and guidelines
  • Contracts with Local Workforce Development Boards (Boards) to provide services
  • Conducts regular site visits, in coordination with Office of the Attorney General (OAG) staff, to NCP Choices program areas to meet with Board, Workforce Solutions office and OAG staff to review program progress and identify necessary program enhancements and best practices
  • Provides training and technical assistance to participating Board and Workforce Solutions office staff as necessary and appropriate
  • Analyzes and monitors fiscal and performance activities on an ongoing basis
  • Coordinates with OAG to identify and implement programmatic enhancements to NCP Choices

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A-302: Office of the Attorney General Responsibilities

OAG:

  • Identifies Noncustodial Parents (NCPs) who are eligible for participation in NCP Choices
  • Communicates NCP Choices benefits and consequences of noncompliance to custodial parents and NCPs, and parties’ attorneys during court
  • Prepares appropriate child support court orders, including provisions to participate in NCP Choices
  • Uses Choices Online Tracking System (COLTS) to maintain a comprehensive log of participants ordered into NCP Choices and of participant outcomes, including child support payments
  • Coordinates with county courts to set establishment and enforcement cases on the court dockets
  • Responds to Workforce Solutions office staff requests for removal of noncompliant NCPs and facilitates through judicial or administrative actions the removal of an NCP
  • Participates in monthly meetings with Board and Workforce Solutions office staff to review NCP Choices program progress and to identify program enhancements
  • Provides COLTS access and training to all COLTS users
  • Analyzes program outcomes on an ongoing basis
  • Coordinates with TWC to identify and implement programmatic enhancement to NCP Choices

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A-303: Local Workforce Development Board Responsibilities

Boards must design systems, subcontracts and structures supporting the provision of services and supporting strategies reasonably calculated to achieve NCP Choices program goals.

Boards must:

  • Provide ongoing oversight and management of the NCP Choices program
  • Analyze and monitor fiscal and grant award performance activities on an ongoing basis
  • Provide technical assistance to Workforce Solutions office staff as necessary and appropriate
  • Develop corrective action plans as needed to improve program performance
  • Coordinate monthly NCP Choices meetings with OAG and Workforce Solutions office staff to discuss and review program progress and to identify necessary program enhancements
  • Develop a memorandum of understanding with OAG that outlines both parties’ program roles and responsibilities
  • Comply with all WD Letters and TWC guidance relating to the NCP Choices program

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A-304: Workforce Solutions Offices’ Responsibilities

Boards must ensure that Workforce Solutions offices designates a sufficient number of staff to serve as case managers responsible for:

  • Attending court hearings to enroll eligible participants in the NCP Choices program and being available in subsequent hearings to provide testimony as needed
  • Serving eligible participants by providing allowable employment services that mirror Choices employment services
  • Accurately documenting case activity, services, employment, wages and court order compliance within three business days in The Workforce Information System of Texas (TWIST) and COLTS
  • Coordinating program activities with TWC, Boards, OAG and the local court system
  • Coenrolling participating NCPs in other workforce programs, as necessary and appropriate
  • Participating in monthly NCP Choices staff meetings with Board and OAG staff to review program progress and identify program enhancements
  • Complying with all WD Letters and TWC guidance relating to the NCP Choices program

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A-305: All Parties’ Responsibilities

All parties must:

  • Formalize processes for sharing information regarding NCP Choices outcomes for reporting requirements, as appropriate and allowable
  • Promote joint planning to include processes and procedures
  • Provide coordinated services that address barriers to assisting participants with finding and retaining employment and payment of child support
  • Maintain the confidentiality of applicant information and use applicant data only for the administration of the parties’ appropriate programs

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A-306: NCP Participation Requirements

At a minimum, NCPs must:

  • Participate in work activities for an average of 30 hours per week.
  • Meet in person with their NCP Choices case manager weekly, until employed, concerning NCP Choices activities
  • Complete and return to the NCP Choices case manager all required forms concerning NCP Choices activities and program participation
  • Report to employers when referred
  • Accept job offers at the earliest opportunity
  • Submit documentation verifying continued employment each month for six months

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