B-201: Support Services

Local Workforce Development Boards (Boards) must ensure that support services are provided, as appropriate, to Noncustodial Parent (NCP) Choices participants to address barriers to employment or participation in NCP Choices.

Boards must ensure that support services are reasonable, necessary and directly related to participation in the NCP Choices program. Allowable support services include the following:

  • Transportation assistance
  • Licensing fees
  • Work-related expenses (e.g., tools, work clothes, glasses, work boots)
  • High school equivalency credential testing payments
  • Short-term training
  • One-time, short-term and nonrecurrent payments

Boards may provide support services to NCPs, including during the postemployment retention tracking period.

However, Boards must ensure that support services are not extended to NCPs who are not in compliance with program requirements or who have exited the NCP Choices program.

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B-202: Transportation Services

Boards may provide NCPs with a wide variety of transportation services, as long as the expenditures are reasonable, necessary and directly related to participation in NCP Choices employment services, including postemployment services. It is recommended that Boards use or develop policies and procedures to ensure that transportation assistance is provided to NCPs when alternative transportation resources are not available.

Boards must ensure that the most economical means of transportation that meets the NCP’s needs are used.

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B-203: Work-Related Expenses

Boards may provide work-related expenses that are necessary for NCP Choices participants to accept or retain employment. Boards also may provide work-related expenses when an NCP participates in community service and work experience.

Boards may allow work-related expenses to be paid in advance or as a reimbursement, based on the individual’s needs for the job. Examples of work-related expenses include tools, uniforms, transportation and the cost of vocationally required examinations or certificates.

Boards must ensure that Workforce Solutions Office staff:

  • Authorize and enter work-related expenses into The Workforce Information System of Texas (TWIST) Services and Counselor Notes
  • Document expenses in the case records

Additionally, Boards must ensure that local policies and procedures are established regarding the methods of, and limitations on, work-related expenses.

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B-204: Nonmonetary Incentives for Noncustodial Parent Choices Participants

Nonmonetary incentives are compensation in the form of gift cards, gift certificates or vouchers provided to an NCP in exchange for exceeding specified goals as defined by the Board. The intent is to improve employment and retention outcomes. Incentives do not include support services such as transportation or reimbursement of work-related expenses.

Boards choosing to offer nonmonetary incentives must develop guidelines and strategies (eligibility, limitations, etc.) that provide for the use of the incentives and ensure the incentives are accurately documented in TWIST in a timely manner.

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B-205: Nonrecurrent Short-Term Benefits

Boards may provide nonrecurrent short-term benefits designed to deal with specific crisis situations or episodes of need.

Boards choosing to offer nonrecurrent short-term benefits must:

  • Develop guidelines and strategies (eligibility, limitations, etc.) that provide for the use of the benefits and ensure the benefits are accurately documented in TWIST in a timely manner
  • Ensure that these benefits do not extend beyond four months

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