Overview

If you believe you may have been discriminated against in housing and meet the complaint requirements listed on this page, you may submit a discrimination complaint through the TWC Civil Rights Division.

The Civil Rights Division conducts neutral investigations and gathers information to determine if discrimination has occurred under the Texas Fair Housing Act and rules.

These are a few of the most common housing discrimination allegations:

  • The landlord would not rent to me because I have a child.
  • The bank would not give me a home loan because I was pregnant.
  • The property manager refused to assign me a parking space close to my apartment even though I am mobility-impaired.

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Complaint Requirements

To submit a housing discrimination complaint to us, all of these requirements must be met:

  • The property must be within the state of Texas.
  • The property owner, in most cases, must have more than three properties.
  • The date of discrimination must have occurred within the last 365 calendar days before the date you are submitting the complaint.
  • Your complaint must specify one or more of the following types of housing discrimination: race, color, national origin, religion, sex, disability or familial status.
  • Your complaint must identify the housing harm.

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How to Submit a Complaint

You must submit your complaint within one year (365 calendar days) from the date of the discrimination. You can submit a housing discrimination. The preferred method for submitting a housing discrimination complaint form is through our Online Housing Discrimination Complaint Form.

Complaints cannot be provided over the telephone.

New Contact Information (as of January 9, 2017):

Email: HousingComplaint@twc.state.tx.us
Fax:     512-482-8465
Address: 1215 Guadalupe St, Austin, TX 78701
Call:  512-463-2642 or (Texas only) 888-452-4778

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Required Information

As the party making the complaint, you are required to actively participate in the complaint process.

You must include in your housing discrimination complaint form each of the following:

  • Your full name, home address and home telephone number
  • The name and contact information for the person or organization that discriminated against you (for example, landlord, owner, bank, realtor, property management company, or apartment complex)
  • Whether your treatment was because of your race, color, national origin, religion, sex, disability or familial status
  • The address or other identification of the housing involved
  • A short description of the alleged violation (the event that caused you to believe your housing rights were violated)
  • The date(s) of the alleged violation
  • The name and contact information for any witnesses with first-hand knowledge of the alleged discrimination

If your address or phone number change during an investigation, you must notify your investigator immediately.

Your full cooperation is very important during the processing of your complaint, and failure to cooperate may result in a dismissal of your complaint.

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Contact

Contact the TWC Civil Rights Division about housing discrimination:

Forms

Online Housing Discrimination Complaint Form
Online Housing Discrimination Complaint Form - English Formulario de Queja de Discriminación en la Vivienda En Linea - En Espanol