D-501: About Rapid Reemployment Services

Federal law requires that states maintain a Worker Profiling and Reemployment Services (WPRS) system to identify and prioritize Unemployment Insurance (UI) claimants who are likely to exhaust their unemployment benefits.  TWC’s WPRS system is the Rapid Reemployment Services (RRES) program. 

Individuals who apply for unemployment benefits, receive a first payment of benefits and are required to seek work are placed in an outreach pool and ranked using an RRES score that reflects the likelihood that they will exhaust their unemployment benefits before securing employment.  RRES is one means of maintaining the link between UI claimants and services in Workforce Solutions offices.

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D-502: Claimant RRES Cutoff Score

Boards must be aware of the following:

  • Identification of UI claimants likely to exhaust benefits is accomplished by assigning the claimant a score of 0.00–1.00 through the RRES statistical modeling application.  A higher score indicates a greater risk of exhausting unemployment benefits.
  • TWC established an individual cutoff score for each Board directly related to the Board’s exhaustion rate.
  • TWC reviews exhaustion rates quarterly and redetermines, as necessary, each Board’s cutoff score.
  • Only those claimants with RRES scores equal to or higher than their individual Board’s cutoff score are eligible for RRES call-in and are subject to ineligibility for unemployment benefits for failure to respond to this outreach. 
  • The RRES process runs on Friday nights.  Claimants remain on the list until they have been scheduled to attend an RRES orientation or sent the nonmandatory outreach letter.  Claimants can be scheduled up to three days prior to the RRES Respond by Date (orientation date or contact-by date).

For additional information, see TA Bulletin 232PDF, issued March 2, 2011, entitled WorkInTexas.com Rapid Reemployment Services Module, and subsequent updates.

When determining how many claimants to call in under RRES, Boards must consider available funding and other resources.  Additionally, Boards must ensure that the number of claimants called in does not exceed the available resources, which must be sufficient to provide required staff-assisted services.

A Board may outreach claimants whose scores are below its individual cutoff score.  A claimant whose score is below the Board’s individual cutoff score and who does not respond to outreach communications from a Board is not subject to ineligibility for unemployment benefits for failure to respond to this outreach.

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D-503: Staff-Assisted Services for RRES Claimants

Boards must ensure that, in addition to an RRES orientation, claimants called in through the RRES system receive staff assistance with developing an individualized Employment Plan (EP). 

Boards must ensure that, at a minimum, the EP consists of:

  • A specific employment goal
  • A list of challenges or barriers to employment specific to the claimant
  • Detailed step-by-step activities the claimant will perform and or participate in
  • Timelines to start and complete each activity
  • Specific dates for staff follow-up to evaluate each activity, provide additional assistance and make adjustments, if necessary
  • The next scheduled contact date with staff

Boards may develop the EP using one of the following:

  • The WorkInTexas.com EP function
  • The TWIST Employability Development Plan function
  • A locally developed paper or electronic plan

Boards must ensure that Workforce Solutions office staff:

  • Enter a job seeker EP service in TWIST (EDP) or WorkInTexas.com (EP)
  • Retain a paper or electronic copy in the participant’s file or a locally maintained program file if a locally developed plan is used

Boards must ensure that Workforce Solutions office staff enter one of the following services into WorkInTexas.com within five calendar days of the RRES Respond by Date:

  • RRES Orientation service—if the claimant attends the orientation
  • RRES Exemption service—if the claimant is determined exempt

Boards must be aware that if after five calendar days (excluding weekends and holidays), neither service has been entered, a Failure to Respond notice is sent automatically to TWC’s UI Division.

As a best practice, it is recommended that Boards coenroll RRES participants in WIA dislocated worker services to further assist harder-to-serve claimants in returning to meaningful, sustained employment as quickly as possible.

Boards must be aware that RRES participants who have been prioritized and referred to Boards are considered to have met the eligibility criteria for dislocated worker services under Category 1, as outlined in the WIA Eligibility GuidelinesPDF.

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