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Beginning June 20, 2016, the Texas Workforce Commission will be changing debit card providers from Chase Bank to U.S. Bank.
If you are paid benefits by debit card after June 20, 2016, you will automatically receive a new U.S. Bank ReliaCard® in the mail. It will arrive in a plain, white envelope with a return address from Indianapolis, IN. Follow the enclosed activation instructions. To make sure you get your new ReliaCard, you must keep your address current with TWC. Logon to Unemployment Benefits Services or call TWC at 800-939-6631.
Claimants receiving benefits by direct deposit will not be affected by this change.
The ReliaCard features the same convenience and security as the Chase debit card. Benefits are automatically deposited to your card, and you can use it anywhere that accepts Visa debit cards. The ReliaCard also offers text and email balance alerts, as well as a new mobile banking app.
Keep Your Chase Card!
Any balance remaining on your Chase debit card will not transfer to your new ReliaCard. Continue using your Chase card until the balance is zero. The Chase fee schedule still applies.
Reminder: You must activate your card within 12 months of your first benefit payment, otherwise your payments will return to TWC. We cannot reissue these benefits.
For all questions regarding your Chase debit card, continue to contact Chase customer service at 866-865-1273, or log on to the Chase Bank web site, UCARD Center.
The TWC unemployment benefits prepaid debit card, the U.S. Bank ReliaCard®, is a convenient way to receive your unemployment benefit payments. You do not need a bank account, and you can use the ReliaCard everywhere Visa® debit cards are accepted.
Your ReliaCard cardholder packet will include important information about fees, how and where to use your ReliaCard, and how to manage your ReliaCard account. If you need another copy of the cardholder packet, call ReliaCard customer service at 800-657-6343.
Before you can use your ReliaCard, you must activate your card and set up a four-digit Personal Identification Number (PIN). You can activate your card online or by phone:
Be sure to sign your card immediately.
If you are eligible, we will issue your first payment approximately four weeks after you apply for benefits. You should receive your ReliaCard in the mail within 10 business days after we send your first payment to U.S. Bank. After the first payment, you should receive payment on your ReliaCard account within two business days after we process your payment requests.
If you qualify for unemployment benefits, you will receive a ReliaCard if:
Go to Changing Your Payment Option to change how you receive your benefit payments.
You must activate your card within 12 months of your first benefit payment, otherwise your payments will return to TWC. We cannot reissue these benefits.
Your ReliaCard is valid for two years, even if you stop receiving unemployment benefits. The expiration date is on the front of your card. Keep your ReliaCard in case you apply for benefits again before it expires. To avoid being charged a monthly inactivity fee, do not keep a balance on your card for more than 12 months without using it.
If you are receiving benefits when your card expires, U.S. Bank will automatically mail you a new card.
Your Personal Identification Number (PIN) is a four-digit number that you enter on the keypad at Automated Teller Machines (ATMs) and retail locations. When you activate your ReliaCard, you must also choose your PIN.
You need your PIN to withdraw cash or check your balance at an ATM.
Keep your PIN safe! Do not store your PIN with your card. Do not write your PIN on your card. Do not give your PIN to anyone else at any time. You may be held accountable for any purchases or withdrawals made with your PIN, even if you did not make them yourself.
If you forget your PIN, go to www.usbankreliacard.com or call 800-657-6343 to reset it.
You can use your ReliaCard to make retail purchases anywhere Visa debit cards are accepted. You can also get cash back at participating merchants, at Automated Teller Machines (ATMs), or over the counter at any Visa bank or credit union. You do not need to go to a U.S. Bank branch or ATM to get cash.
You can use your ReliaCard to:
Select “Credit” or “Debit” to make a purchase. Select “Debit” to get cash back with your purchase at participating merchants. You will have to enter your PIN and indicate the amount of cash you want in addition to the cost of the purchase. If you select “Credit,” you will need to provide your signature, and you cannot get cash back.
You cannot use your ReliaCard to:
You can use your ReliaCard online to pay any company, utility or person in the United States that accepts Visa. You can provide your 16-digit card number to your biller, or use the online bill pay tool by logging on to www.usbankreliacard.com.
You can withdraw cash at any bank or credit union that accepts Visa debit cards. You must know your balance and ask for a cash withdrawal in the amount you want to withdraw. You will need to provide photo identification. The bank teller should not tell you to use an ATM instead.
To withdraw cash from an ATM:
There is no fee when you withdraw cash from the following ATMs:
Fees may apply to any ATMs that are not in the above networks, so make sure to review the U.S. Bank fee schedule.
You can electronically transfer funds directly from your ReliaCard to your personal bank account by using the ReliaCard web site at www.usbankreliacard.com. See the U.S. Bank fee schedule for all applicable fees and transaction limitations.
If you want TWC to deposit your benefits directly into your personal checking or savings account at no charge, log on to Unemployment Benefits Services and select Payment Option. For information about direct deposit, go to Receiving benefit payments by direct deposit.
The easiest way to avoid fees and bank charges is to only withdraw cash from in-network ATMs or make domestic retail purchases directly because those transactions are always free. Free services include:
For a complete list of fees and transaction limits, see the U.S. Bank fee schedule. The fee schedule is also included in your ReliaCard cardholder packet.
Some merchants hold a preset amount of money in your card account until the final transaction clears your account. Most restaurants, salons, and other services where you typically tip may temporarily add approximately 20 percent to your bill to cover the tip. Make sure your balance can cover the 20 percent or your transaction will be declined.
If the hold amount is greater than your account balance, U.S. Bank will deny the transaction even though you may have enough money to pay the purchase price.
You cannot use your ReliaCard to pay for gasoline at the pump. To protect you from pre-authorization holds and overdrafts, you must go inside the service station and prepay at the counter.
You have the option of signing up for text or e-mail alerts that will inform you when money is deposited to your ReliaCard account or when your account balance gets low. Sign up at www.usbankreliacard.com. After you have signed up, you can also text a short code to receive the following updates:
Text BALto 90831
Text TRANS to 90831
Customer Service Number
Text HELP to 90831
Although U.S. Bank does not charge for this service, standard messaging charges apply through your mobile carrier, and message frequency depends on your account settings.
You can manage your account using your smart phone with the ReliaCard Mobile Banking app to check your account balance, enroll in and manage text alerts, view your most recent transactions, or search for the nearest in-network ATM location. Search for “U.S. Bank ReliaCard” in the App Store or Google Play. The U.S. Bank ReliaCard Mobile App is free to download. Your mobile carrier may charge access fees depending on your individual plan. Check with your carrier for specific fees and charges.
Find your ReliaCard account balance and transaction history:
On the ReliaCard web site, www.usbankreliacard.com, you can:
Contact ReliaCard’s 24-hour cardholder services at 800-657-6343 to:
If you have any questions about your ReliaCard or your account, you must logon to www.usbankreliacard.com or call ReliaCard cardholder services at 800-657-6343. U.S. Bank branches, or your personal bank, cannot help you with your ReliaCard account.
To request a replacement card, call ReliaCard customer service at 800-657-6343. If your card is lost or stolen, be sure to call immediately to prevent unauthorized charges. Your new card should arrive within 10 business days. You may request an expedited card, which should arrive within 2-3 business days. The cost to expedite card delivery is $12.50. Normal card replacement is free.
For help with U.S. Bank web site issues, call ReliaCard customer service at 800-657-6343.
U.S Bank will not ask for sensitive account information such as your PIN, password, or account number via e-mail, phone, or text message. Beware of e-mail scams that try to steal your personal banking information by claiming there are problems with your unemployment payment, with your debit card, or with your account.
If you receive a phone call, e-mail or text asking for any such information, forward the note to firstname.lastname@example.org and then delete the message. If you believe you may have accidentally shared your information, or if you have questions about your debit card, call U.S. Bank ReliaCard customer service at 800-657-6343.
For more information regarding schemes that target debit card users, or to learn how to recognize common scams and what you can do to avoid them, visit:
TWC cannot use or access your ReliaCard account for any reason. Do not give your card to Workforce Solutions or TWC staff, and do not return your card to U.S. Bank for any reason. If you want to use the funds on your card to repay an overpayment, you must withdraw cash from your card account and send a check or money order to TWC.
Even if you are no longer receiving benefits and/or have no balance on your card, your card is still considered valid until the expiration date listed on the front, so keep your card. If you re-qualify for unemployment benefits before the card expiration date, U.S. Bank will reactivate your card. Do not destroy your card until after the expiration date. Do not send your card to TWC or U.S. Bank for any reason.