Before E-mailing the Accessibility Coordinator
The Electronic and Information Resources (EIR) Accessibility Coordinator handles only issues related to people with disabilities using TWC's web pages or other EIR. Please check the the list below to find your best solution.
TWC staff receive e-mail and phone calls during TWC business hours, 8 a.m.- 5 p.m. Central Time each business day.
| Have a problem related to... | Suggested Solution |
|---|---|
| • your Unemployment Insurance (UI) benefits claim or payment request? |
See UI contact options. |
| • using WorkInTexas.com? | E-mail WorkInTexas.com Technical Support (workintexas.techsupport@twc.state.tx.us). |
| • using Unemployment Tax Services? | E-mail the Tax Department (tax@twc.state.tx.us). |
| • the UI Employer Response system? | E-mail Employer Response Technical Support (InternetEmployerResponse@twc.state.tx.us) or call 512-463-2030. |
| • your appeal of a TWC decision? | E-mail the Appeals Department (appeals@twc.state.tx.us). |
| • TWC customer service? | E-mail Customer Relations (ombudsman@twc.state.tx.us) or call 512-463-2236. |
| • using assistive technology with TWC's web pages or other EIR, or other access issues for someone with a disability? |
E-mail the EIR Accessibility Coordinator (accessibility.coordinator@twc.state.tx.us). |
| • anything else? | See additional contact information. |