Compact With Texans

Texas Workforce Commission
101 E. 15th Street, Rm. 651
Austin, Texas 78778

E-MAILE-mail: customers@twc.state.tx.us

Texas Workforce Commission (TWC) employees and our partners are expected to serve the public with respect, concern and courtesy, conducting themselves in a manner that enhances public confidence in the agency. Our employees will provide courteous, fair, and impartial service in their interactions with customers. Recognizing the diversity of Texas, they will value cultural and individual differences and exhibit positive, nondiscriminatory behavior toward customers.

The Texas Workforce Commission is a quality customer service agency, providing information and complaint resolution to all our customers-


  • Job Seekers and Future Job Seekers
  • Businesses and Employers
  • Communities and Workforce Partners

The Texas Workforce Commission is the state government agency charged with overseeing and providing workforce development services to the employers and job seekers of Texas. For employers, TWC offers recruiting, retention, training and retraining, and outplacement services, as well as valuable information on labor and unemployment tax law, tax saving programs, and labor market planning. For job seekers, TWC offers career development information, job search resources, training programs, and administers the unemployment benefits program. TWC also administers the Texas Pay Day Law, Texas Child Labor Law, and Child Care Services. While targeted populations receive intensive assistance to overcome barriers to employment, all Texans can benefit from the services offered by TWC and our network of workforce partners. The Texas Workforce Commission works in conjunction with 28 Local Workforce Development Boards to provide employment assistance and promote self-sufficiency for customers. The boards oversee the delivery of child care services, employment and training programs for welfare recipients, as well as planning employment services in their area's Workforce Solutions offices. They also direct the services called for under the Workforce Investment Act (successor to the Job Training Partnership Act). Our partnerships across the state increase the strength of the entire system.

For more specific information regarding our services and programs click on any of the following Internet links:


Workforce Solutions Offices/TWC Office Directory
Employer Services
Tax Information
Search for Jobs
Unemployment Insurance Claims Information
Child Care Information
Labor Market Information
Workforce Board Information
Texas Labor Laws
Education/Training Opportunities
Licensing/Certification

We believe in conducting business in accordance with the highest standards of ethics, accountability, and efficiency. Our success will be based on organizational values:

  • We are committed to excellence in everything we deliver or guide.
  • We are committed to treating people with respect and dignity and in a fair and equitable manner.
  • We are committed to becoming an innovative, flexible and learning organization.
  • We are committed to open and honest internal and external communication.
  • We are committed to making the Texas Workforce Commission an exemplary employer, where our employees are our greatest asset.

Customer communications, including both complaints and concerns, will be received by a knowledgeable representative who will respond to you by telephone, letter, or e-mail in a timely manner. The Customer Relations Unit will coordinate, assist, and follow up on all complaint resolution within the agency. We know you are anxious for results; therefore, if we are delayed in assisting you we will keep you informed. We will strive to acknowledge all written and electronic communications within five business days of receipt and telephone calls within one day. Timeliness is very important to TWC however, quality is paramount. Our employees are dedicated to quality customer service. In fact, all TWC employees have quality customer service standards as part of their job performance reviews, these include:

  • Takes prompt, attentive action to address customer needs.
  • Follows through on tasks, meeting schedules and deadlines.
  • Conducts self in a business-like manner and applies knowledge effectively in performance of job duties.
  • Uses a considerate and tactful approach in serving customers.

We gauge our success through critical information we gather from our customer surveys, appraisals and other assessment tools.

If we are not meeting our commitment with you, please contact our:

Customer Relations Representative
101 E. 15th Street, Rm 665
Austin, Texas 78778
(512) 463-2236
FAX: (512) 936-0772
E-mail: customers@twc.state.tx.us


Deaf, hard-of-hearing or speech impaired customers may contact Relay Texas: 1-800-735-2989 (TDD) and 711 (Voice).


Last Verified: May 06, 2014

Auxiliary aids and services are available upon request to individuals with disabilities.
Deaf, hard-of-hearing or speech-impaired customers may contact Relay Texas: 800-735-2989 (TTY) and 711 (Voice). Equal opportunity is the law.

Texas Workforce Commission Values: Community, Responsibility, Innovation, Accountability, Commitment to Excellence and Partnership.

©2011 Texas Workforce Commission Sitemap Policies Report Fraud: 800-252-3642

Last Revision: May 06, 2014