Texas Workforce Commission
101 E. 15th Street, Rm. 651
Austin, Texas 78778
Texas Workforce Commission (TWC) employees and our partners are expected to
serve the public with respect, concern and courtesy, conducting themselves in a manner that
enhances public confidence in the agency. Our employees will provide courteous, fair, and
impartial service in their interactions with customers. Recognizing the diversity of Texas,
they will value cultural and individual differences and exhibit positive, nondiscriminatory
behavior toward customers.
The Texas Workforce Commission is a quality customer service agency, providing information and
complaint resolution to all our customers-
- Job Seekers and Future Job Seekers
- Businesses and Employers
- Communities and Workforce Partners
The Texas Workforce Commission is the state government agency charged with overseeing
and providing workforce development services to the employers and job seekers of
Texas. For employers, TWC offers recruiting, retention, training and retraining,
and outplacement services, as well as valuable information on labor and unemployment
tax law, tax saving programs, and labor market planning. For job seekers, TWC offers
career development information, job search resources, training programs, and administers
the unemployment benefits program. TWC also administers the Texas Pay Day Law, Texas
Child Labor Law, and Child Care Services. While targeted populations receive intensive
assistance to overcome barriers to employment, all Texans can benefit from the services
offered by TWC and our network of workforce partners. The Texas Workforce Commission
works in conjunction with 28 Local Workforce Development Boards to provide employment
assistance and promote self-sufficiency for customers. The boards oversee the delivery
of child care services, employment and training programs for welfare recipients, as well
as planning employment services in their area's Workforce Solutions offices. They also
direct the services called for under the Workforce Investment Act (successor to the
Job Training Partnership Act). Our partnerships across the state increase the
strength of the entire system.
For more specific information regarding our services and programs click on
any of the following Internet links:
We believe in conducting business in accordance with the highest standards of
ethics, accountability, and efficiency. Our success will be based on organizational values:
- We are committed to excellence in everything we deliver or guide.
- We are committed to making the Texas Workforce Commission an exemplary employer.
- We are committed to becoming an entrepreneurial, flexible, learning organization.
- We are committed to open and honest internal and external communication.
Customer communications, including both complaints and concerns, will be received by a
knowledgeable representative who will respond to you by telephone, letter, or e-mail
in a timely manner. The Customer Relations Unit will coordinate, assist, and follow
up on all complaint resolution within the agency. We know you are anxious for results;
therefore, if we are delayed in assisting you we will keep you informed. We will
strive to acknowledge all written and electronic communications within five business
days of receipt and telephone calls within one day. Timeliness is very important to
TWC however, quality is paramount. Our employees are dedicated to quality customer
service. In fact, all TWC employees have quality customer service standards as part
of their job performance reviews, these include:
- Takes prompt, attentive action to address customer needs.
- Follows through on tasks, meeting schedules and deadlines.
- Conducts self in a business-like manner and applies knowledge effectively in performance of job duties.
- Uses a considerate and tactful approach in serving customers.
We gauge our success through critical information we gather from our customer
surveys, appraisals and other assessment tools.
If we are not meeting our commitment with you, please contact our:
Customer Relations Representative
101 E. 15th Street, Rm 651
Austin, Texas 78778
FAX: (512) 936-0772
Deaf, hard-of-hearing or speech impaired customers may contact Relay Texas: 1-800-735-2989 (TDD) and 711 (Voice).