Frequently Asked Questions (FAQ)

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About Texas Workforce

What is the Texas Workforce Commission (TWC)?

TWC is the state agency charged with overseeing and providing workforce development services such as job matching, recruiting and training to Texas job seekers and employers. TWC also administers the Unemployment Benefits and Unemployment Tax programs. TWC's mission is to promote and support a workforce system that creates value and offers employers, individuals, and communities the opportunity to achieve and sustain economic prosperity. TWC strengthens the Texas economy by providing the workforce development component of the Governor's economic development strategy. Texas boasts an incredibly skilled workforce ready to attract enterprise to the Lone Star State. By focusing on the demands of employers, TWC gives Texas the competitive edge necessary to draw business here.

About Us provides more detailed information about the Texas Workforce Commission.

What is Texas Workforce Solutions?

Texas Workforce Solutions is a local and statewide network comprised of the Texas Workforce Commission and its statewide operations, 28 Workforce Development Boards (Boards) for regional planning and service delivery, the Boards' contracted service providers and community partners providing local service delivery, and the TWC Unemployment Benefits Tele-Centers. This network gives customers local access to workforce solutions and statewide services at numerous Workforce Solutions offices.

The Boards are responsible for strategic planning of universal employment services for employers and job-seekers. The integrated workforce delivery system maximizes funding and productivity while eliminating duplicate efforts. Through performance-based contracts, TWC monitors and holds the Boards accountable for program performance and provides technical assistance as needed.

About Us provides more detailed information about Texas Workforce Solutions.

What is the Commission on Human Rights?

The Commission on Human Rights governs the Civil Rights Division within TWC, establishing policies and supervising the director's administration of the division. The Commission on Human Rights is the state authority fair employment practice agency, separate from TWC's Commission.

About Us provides more detailed information about the Commission on Human Rights.

How is TWC funded?

Most of the TWC budget is funded through federal sources, such as funding for administration of the Unemployment Insurance program, and grants for employment and retraining services under Wagner Peyser and the Workforce Investment Act. TWC block grants, through allocation formulas, go to workforce development boards that plan and administer Workforce Investment Act, Choices, Employment Services, Supplemental Nutrition Assistance Program Employment and Training, child care, and other workforce and support services.

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Programs & Services

What programs and services does TWC provide?

The major functions of TWC include developing the workforce, providing support services including child care for targeted populations participating in workforce training, and administering the Unemployment Benefits and Unemployment Tax programs. TWC also provides information and analysis on shifts in occupations and industries within the state.

For employers, we offer recruiting, training and retraining, outplacement services and valuable information on employment law and labor market trends and statistics.

For job seekers, we offer career development information, job-search resources, training programs and, as appropriate, unemployment benefits. While targeted populations receive intensive assistance to overcome barriers to employment, all Texans can benefit from the services offered by the partners of Texas Workforce Solutions.

Use our Programs & Services menu to find more detailed information about the programs and services TWC provides.

What are the days and hours for telephone and in-person services?

The standard business days and hours are Monday – Friday, 8:00 a.m. to 5:00 p.m. The hours for some services, such as Workforce Solutions offices and TWC's unemployment benefits Tele-Centers, may vary. Hours other than 8:00 a.m. to 5:00 p.m. are included with the services' Contact Information.

TWC is closed on the following holidays (holidays are not observed if they fall on a Saturday or Sunday):

  • January:
  • February:
  • May:
  • July
  • September:
  • November:
  • December

What online services are available?

TWC offers many services online that are generally available 24x7. Services may not be available during our regularly scheduled maintenance time beginning the second Saturday of each month at 7:00 p.m. Central and lasting 12 hours until Sunday at 7:00 a.m.

For employers:

For job seekers:

For veterans:

For training providers:

For child care providers:

For workforce development boards and authorized vendors:

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Fraud & Open Records

How can I report fraud within a TWC program?

Call the TWC Fraud Hotline at 800-252-3642 or view Reporting Fraud for more information and the option to use email to submit a fraud report.

Can I remain anonymous when reporting fraud?

You can remain anonymous if you call the TWC Fraud Hotline at 800-252-3642. You cannot remain anonymous if you use email to submit the information.

How do I request TWC records under Open Records?

Our Open Records Policy includes rights and procedures for requesting information and the contact information for several different contact methods.

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Other Resources

Are there other frequently asked questions (FAQ) pages available?

There are additional FAQs for various programs and online services. The links are provided below.

For job seekers and employees:

For business and employers:

Where can I find definitions of terms and abbreviations?

Our Glossary has definitions of many of the terms and abbreviations used on this website.

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Last Verified: November 26, 2014

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Texas Workforce Commission Values: Community, Responsibility, Innovation, Accountability, Commitment to Excellence and Partnership.

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