Reporting Fraud

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Hotline and Investigation of Fraud in Programs

A Fraud and Program Abuse Hotline 800-252-3642 has been established by TWC for individuals who wish to report suspected fraud, waste, or program abuse in any of the following programs:

  • Alien Certification
  • Apprenticeship
  • American Recovery and Reinvestment Act
  • Career Schools & Colleges
  • Child Care
  • Employment Services
  • Labor Law
  • Senior Community Services
  • Skills Development
  • Supplemental Nutrition Assistance Program Employment and Training
  • TANF/Choices
  • Trade Adjustment
  • Unemployment Insurance
  • Veterans Services
  • Wagner-Peyser
  • Workforce Investment Act

The Texas Workforce Commission is authorized by the Texas Labor Code to investigate allegations of fraud, waste, and program abuse involving these programs. The Hotline is available 24 hours a day, seven days a week. An investigator will return your call within 48 hours, Monday through Friday, between 8:00 a.m. and 5:00 p.m. Central Time, excluding state holidays. To limit fear of reprisal, the Hotline permits reporting of matters anonymously, if desired. Information that is submitted on the Hotline must be as specific as possible.

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Examples of Reportable Violations

Reportable violations include, but are not limited to, the following examples:

  • Obtaining unemployment insurance benefits by misrepresentation
  • Obtaining child care benefits by misrepresentation
  • Improper tax avoidance by nondisclosure or misrepresentation of facts
  • Authorizing an improper claim for others
  • Authorizing ineligible participation in TWC programs
  • Authorizing payments to ineligible claimants/clients
  • Accessing agency information (e.g., wage records) for non-business reasons.
  • Conflict of interest issues
  • Extorting money or accepting favors from contractors, clients, or vendors
  • Failing to follow applicable rules, regulations, policies, procedures, and laws
  • Improperly disclosing information
  • Misusing State-owned property (computers, equipment, telephones, etc.)
  • Nondisclosure of material facts
  • Overstating travel expense reimbursement claims
  • Receiving kickbacks from contractors, clients, or vendors
  • Using State supplies for personal use
  • Using State telephone lines for personal calls to avoid long distance charges
  • Using unauthorized computer programs on State-owned computers
  • Installation of State-owned computer software on home computers
  • Violating contract or grant procedures

The Commission may refer investigative results to the appropriate district or county attorney. The Commission may also provide this information to the United States Department of Labor and the United States Department of Justice or other federal or state agencies.

Any documents you provide to the Commission, including e-mails and faxes, as well as any information transcribed by Commission staff based on verbal communication with you, become part of official agency records upon receipt by the Commission. (Government Code 441, V.T.C.A. and the Texas Workforce Records Retention Schedule approved by the State Library and Archives Commission on January 4, 2002, as amended, as well as the Public Information Act, Government Code, Chapter 552, V.T.C.A.) These records cannot be altered or destroyed (Texas Penal Code, Chapter 37, V.T.C.A.), except as permitted by the Commission's Records Retention Schedule.

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Public Disclosure of Fraud Report

Generally, information received by the Commission through fraud reports or investigations is not subject to disclosure to the public, unless required by law. However, the Public Information Act, Government Code, Chapter 552, V.T.C.A., provides the person accused with a right to review the agency records, as well as the ability obtain copies of these records. Copies of agency records may also be obtained by subpoena.

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How and Where to Report Fraud

If you do not want your name, address and telephone disclosed, then you need to make an anonymous report.

If you would prefer to submit your information via e-mail you may do so at the e-mail address provided below.

WARNING: Once you send your e-mail message and the Texas Workforce Commission receives it, the message becomes part of the official record. Included as part of the message is the identifier that is inserted by your server. The identifier cannot be removed from the record pursuant to Texas Penal Code Chapter 37. The accused has a special right of access under the Public Information Act to review the official record and/or obtain copies of the record. Therefore, if you wish to remain anonymous, DO NOT contact TWC via e-mail. Instead, you may report any allegations by calling the TWC Fraud Hotline at 800-252-3642. For Telecommunications Devices for the Deaf (TDD), call Relay Texas at: 711 (Voice).

Yes, I wish to continue. I understand that this e-mail to TWC.fraud@TWC.state.tx.us, including my identifier, becomes part of the official record.

You may also report suspected fraud, waste, and abuse involving state resources directly to the State Auditor's Office (SAO). You may contact the SAO by clicking on this link SAO Hotline web site or by calling the SAO Hotline at 800-TX-AUDIT (800-892-8348).

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Last Verified: September 30, 2011

Auxiliary aids and services are available upon request to individuals with disabilities.
Deaf, hard-of-hearing or speech-impaired customers may contact Relay Texas: 800-735-2989 (TTY) and 711 (Voice). Equal opportunity is the law.

Texas Workforce Commission Values: Community, Responsibility, Innovation, Accountability, Commitment to Excellence and Partnership.

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