Designated Mailing Addresses

Designated Mailing Addresses for Unemployment Claim and/or Chargeback Notices

Texas law allows Texas employers with a Texas Workforce Commission (TWC) account number to designate mailing addresses for:

unemployment benefit claims and decisions on those claims; and/or
chargebacks.

By using a designated address, employers with multiple locations can receive unemployment and chargeback notices at a unique location. These addresses may be any address you choose, such as your TWC Tax Department address or a service agent.

If you do not designate an address for:

Unemployment claim notices: TWC will mail them to the addresses where the former employee(s) last worked.
Chargeback notices: TWC will mail them to your address of record with the TWC Tax Department.

Note: If you currently use a service agent (third party representative) to handle unemployment insurance claims notices, you may designate that agent's address, as long as you have a Written Authorization Form (C-42) for that service agent on file with TWC (See 'Third Party Representation' below). Either you or your authorized service agent may request a designated claims or chargeback address.

To designate a claims and/or chargeback address, complete and submit the Designated Address Form (BR-001).

Designated Address Form (BR-001) or allows an employer to designate a mailing address for unemployment claim and/or chargeback notices.

Note: A designated claims and/or chargeback address remains in place until you provide a new designated claims and/or chargeback address or you notify TWC that the designated address is no longer valid. Make sure you update your designated claims and/or chargeback address if you move or change your authorized third party representative.

Third Party Representation

If you designate a mailing address to a different company or a person not employed by your company, you must authorize that company or person to represent you with TWC by completing a Written Authorization Form (C-42). If you do not have a Form C-42 on file with TWC, attach one to the Designated Address Form (BR-001).

You may authorize a representative, such as a service agent or a Certified Public Account (CPA), to represent you in your relations with TWC. If you authorize a representative to transact all business with TWC by completing a Written Authorization Form C-42, they will serve as your lawful representative until you revoke authorization by completing a Revocation of Written Authorization Form, C-43.

Written Authorization Form (C-42) or allows a representative to represent an employing unit in its relations with the TWC.
Revocation of Written Authorization Form (C-43) or revokes a previously issued Written Authorization.

Tips for Handling Unemployment Claim and Chargeback Notices

Unemployment claim notices allow you to:

respond to an employee's request for unemployment benefits; and
provide detailed facts so TWC can make an appropriate decision regarding payment of unemployment benefits.

Chargeback notices allow you to:

verify wage credits used to establish unemployment benefit claims; and
provide separation information used to determine if benefits paid to the claimant will impact your unemployment tax rate.

Staff who respond to:

unemployment claim notices should have access to information about job separations that occur within your organization so they can provide TWC with detailed facts.
chargeback notices should have access to both wage and separation information to ensure TWC can determine if charges should be applied to your account.