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The TWC unemployment benefits debit card, issued by Chase Bank, is a convenient way to receive your unemployment benefit payments.
Chase Bank mails your debit card with an informational welcome packet. Read the welcome packet carefully to learn about fees, how and where to use your debit card and how to manage your debit-card account. For a copy of Chase's welcome packet, log on to the Chase Bank web site, UCARD Center.
Before you can use your debit card, you must call Chase Bank customer service at 866-865-1273 to:
Be sure to sign your card.
You receive your debit card and welcome packet in the mail within 10 days after we send your first payment to Chase Bank.
You receive a debit card when you qualify for unemployment benefits and we notify Chase Bank to send you a debit card because you either:
See Changing Your Payment Option for information on changing how we pay your benefits.
You must activate your card within 12 months of your first benefit payment, otherwise your payments will return to TWC. We cannot reissue these benefits.
Your debit card is valid for two years, even if you stop receiving unemployment benefits. The expiration date is on the front of your card. Keep your debit card in case you need to apply for benefits again before it expires. However, do not keep a balance on your card for more than 12 months without using it, because you will then be charged a monthly fee.
Do not respond to any calls or texts that ask for TWC debit card information such as your card number or other personal information, because Chase Bank and TWC will not call or text you about issues with your card, including a lost or stolen card.
Be aware of schemes that target debit card users to try to steal personal or account information. For more about such schemes, sometimes called phishing, visit:
TWC cannot use your debit-card account for any reason. Do not give your card to Workforce Solutions or TWC staff or return your card to Chase Bank for any reason. If you want to use the funds on your debit card to repay an overpayment, you must withdraw cash from your debit-card account and send a check or money order to TWC.
Your debit-card Personal Identification Number (PIN) is a four-digit number that you enter on the keypad at ATMs and retail locations. When you activate your debit card, you must set up a PIN to use with your debit card.
You need your debit-card PIN to withdraw cash at an ATM or get debit card information on the Chase Bank web site, UCARD Center.
This is a completely different PIN than the one you set up when you applied for unemployment benefits to use with TWC’s Tele-Serv and Unemployment Benefits Services. If desired, you can use the same PIN for your debit card if that makes it easier to remember.
If you forget your debit-card PIN, call Chase Bank customer service at 866-865-1273 to select a new one.
You have only three chances to enter your PIN correctly before you are locked out of the system. If you do not enter the correct PIN in three attempts, you must either wait until after midnight to try again or call Chase Bank customer service at 866-865-1273 for immediate assistance.
You can withdraw cash at any Visa®-member bank.
You can withdraw cash from an ATM displaying one of these logos:
Select the checking option, which is how you withdraw from your debit-card account.
Cash withdrawals from Chase ATMs are always free. Fees may apply to the other ATMs, so review the list of fees below.
To find an ATM in the Chase Bank or Allpoint network:
You can use your debit card to:
You cannot use your debit card to:
You can use your card to pay any company, utility or person in the U.S. that accepts Visa, with no Chase Bank transaction fees.
Go to the Chase Bank UCARD Center to:
You cannot electronically transfer funds directly from your TWC debit card to your personal bank account. However, you can use your free teller withdrawals to withdraw funds and then deposit the cash in your personal account. If you request your withdrawal as a check or money order, ask whether the check or money order is free.
If you want TWC to deposit your benefits directly into your personal checking or saving account at no charge, then sign up for direct deposit.
The easiest way to avoid bank charges is to withdraw cash at Chase ATMs or make retail purchases, because those transactions are always free. You will receive more information about free services and fees in the Chase Disclosure Statement and User Guide included in your welcome packet.
Free services include:
A complete list of fees is in the Disclosure Statement in your debit card welcome packet.
|Service||Fees & Surcharges|
|Account enrollment||No fee|
|Retail purchases||No fee|
|Cash back at a merchant||No fee|
|Chase ATM withdrawals||No fee|
|Allpoint ATM withdrawals||No fee|
|Other ATM withdrawals||
|ATM balance inquiry at a Chase ATM||No fee|
|ATM balance inquiry at all other ATMs||
|Denied non-sufficient funds (NSF) transaction||No fee|
|Teller withdrawal at Chase Bank or Visa-member bank||No fee|
|Inactive account||$1.50 per month after 12 months of inactivity, if there is a balance in your account|
|Card replacement||No fee|
|Expedited card delivery||$12.50 per card|
|International ATM withdrawal||No fee|
|International ATM balance inquiry||No fee|
|Foreign currency conversion||3% of the amount converted|
|Account closure with check issuance||No fee|
Some merchants hold a preset amount of money in your debit-card account until the final transaction clears your account. For example, if you rent a car or reserve a hotel room, the merchant may estimate and hold the total cost, which could exceed your account balance. Known as pre-authorization, the hold ensures that you have enough money to cover the purchase. The hold appears as a pending deduction on your account statement until the merchant debits the final purchase amount and cancels the hold.
If the hold amount is greater than your account balance, Chase Bank will deny the transaction even though you may have enough money to pay the purchase price.
Get notified immediately when benefits are deposited to your debit-card account by signing up for My Alerts notification services with Chase Bank. You can select e-mail, text or automated voice mail notifications. Alerts provide the specific deposit amount, date of deposit and your available balance. Although Chase does not charge for this service, you may have to pay fees to your Internet, phone or texting provider.
Ways to sign up:
You can find your debit-card account balance and transaction history in the following ways:
To request a replacement card, call Chase Bank customer service at 866-865-1273. If your card is lost or stolen, be sure to call immediately to prevent unauthorized charges. Your new card should arrive within 10 business days.
If your debit card doesn't work:
If the debit card still doesn't work, call Chase Bank customer service at 866-865-1273. Staff at your local Workforce Solutions office or Tele-Center cannot assist you with debit-card issues.
For help with Chase Bank web site issues, call the Chase web site support helpline at 866-352-5878.
Last Verified: April 18, 2013
Auxiliary aids and services are available upon request to individuals with disabilities.
Deaf, hard-of-hearing or speech-impaired customers may contact Relay Texas: 800-735-2989 (TDD) and 711 (Voice). Equal opportunity is the law.
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