Skip to content
Welcome, we're here to help.
Resources, tips and tools to build a stronger Texas workforce.
On this page:
Online Services and Information
Internet service is generally faster than calling an unemployment benefits Tele-Center.
- Unemployment Benefits Services at ui.texasworkforce.org:
- Estimate potential benefits
- Apply for benefits
- Request payment
- Check claim status and payment history
- Update your mailing address
- View IRS 1099-G information
- Change payment options
- Download a work search log
- Review the Unemployment Insurance Benefits Handbook
- WorkInTexas.com - Register for job search assistance and use TWC's online job resource.
- Unemployment Insurance Benefits Information - Find information about applying for unemployment benefits and answers to frequently asked questions.
- How to Appeal a TWC Unemployment Benefits Decision - Get information on how to appeal an unemployment benefits decision.
Employers can use online services to:
Debit Card and Direct Deposit Information
- Debit Card FAQ - Find answers to questions about the TWC UI debit card.
- Chase Bank - Get account information about your UI debit card on the Chase web site or call 866-865-1273.
- Direct Deposit FAQ - Find out how direct deposit works and how to set up direct deposit for your benefits.
Tele-Center Phone Number and Hours
To speak with a customer service representative, call an unemployment benefits Tele-Center. Business hours are Monday - Friday, 7:00 a.m. to 6:00 p.m. Central Time.
Call: 800-939-6631
Tele-Serv Phone Number and Hours
To request payment for weeks of unemployment, get payment information or the status of your claim, get general information about unemployment benefits, and establish or change your PIN, call Tele-Serv, TWC's automated telephone system. Claim status and payment request options are available daily, 7:00 a.m. to 6:00 p.m. Central Time. General information is available anytime.
Call: 800-558-8321
Benefit Overpayment Collections Unit
To request information on how to repay the unemployment benefits you were not eligible to receive, contact the Benefit Overpayment Collections Unit Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.
Call: 512-936-3338
E-mail: special.colloverpay@twc.state.tx.us