Unemployment Benefits Contact Information

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Online Services & Information

Internet service is generally faster than calling an unemployment benefits Tele-Center.

  • Unemployment Benefits Services at ui.texasworkforce.org:
  • WorkInTexas.com - Register for job search assistance and use TWC's online job resource.
  • Unemployment Insurance Benefits Information - Find information about applying for unemployment benefits and answers to frequently asked questions.
  • Get information on how to appeal an unemployment benefits decision for claimants and employers.

Employers can use online services to:

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Debit Card & Direct Deposit Information

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Tele-Center Phone Number & Hours

To speak with a customer service representative, call an unemployment benefits Tele-Center. Business hours are Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time.

Call: 800-939-6631

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Tele-Serv Phone Number & Hours

To request payment for weeks of unemployment, get payment information or the status of your claim, get general information about unemployment benefits, and establish or change your PIN, call Tele-Serv, TWC's automated telephone system. Claim status and payment request options are available daily, 7:00 a.m. to 6:00 p.m. Central Time. General information is available anytime.

Call: 800-558-8321

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Benefit Overpayment Collections Unit

To request information on how to repay the unemployment benefits you were not eligible to receive, contact the Benefit Overpayment Collections Unit Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Call: 512-936-3338
Email: special.colloverpay@twc.state.tx.us

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Last Verified: November 14, 2014

Auxiliary aids and services are available upon request to individuals with disabilities.
Deaf, hard-of-hearing or speech-impaired customers may contact Relay Texas: 800-735-2989 (TTY) and 711 (Voice). Equal opportunity is the law.

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