- Authentication Failed.
- The User ID and password combination you entered is not valid. This message indicates that either the User ID or
the password you entered is incorrect. Possibly the case of the password is incorrect. Passwords are case sensitive and
must be entered in the same case in which they were created. User IDs are not case sensitive.
- Your parameters are not valid. System aborting.
- Indicates that no information was entered for the User ID or password before selecting the Sign-in button.
User's Guide
QuickFile - Sign-in Process
New User
QuickFile requires that users have a TWC Internet User ID and access to the Unemployment Tax Services system.
To begin the registration process, select the Unemployment Tax Services link from the QuickFile - Logon page. Next, select the Sign Up for User ID quick link. Complete the User ID and Additional Information pages. The User ID and password you create will be used each time you access the system.
Registered User
Enter your TWC User ID and Password. To proceed, click the Sign-in button. Pressing enter will also invoke the Sign-in process.
Sign-in Errors
QuickFile Sign-in Utilities
Passwords
Passwords expire every 180 days from creation. When a password expires, the system will notify the user at logon that they must establish a new password. If the password is changed before expiration, the password will expire 180 days from the date of the last successful change.
Due to the sensitive information protected by the User ID/password combination, users must change their passwords at least every 6 months.
Forgotten Passwords
Users can reset their passwords should they forget it by performing the following steps:
- Select the Forgot your password or User ID link from the QuickFile - Logon page.
- Select the Forgot Password link.
- Enter the User ID and Name.
- Enter the Security Answer.
- Enter and retype the new password.
Note: Users cannot use a password that has been used within the past 12 months.
Self Reset Password
If a user has revoked their password, they can reset it using the email address on record.
After the third unsuccessful attempt at either logging on or answering the security question, the self reset password process will be invoked. This is a three-step process.
From the Reset Password page:
- Choose a new password and retype new password.
- We will send an email message to the email address on record. Click the link provided in the message.
- The emailed link takes the user to the Finish Password Reset page. The user will enter their User ID and new password to finish the reset process.
Assumptions:
Once the email is sent, the user has 3 calendar days from the day the email was sent to finish the password reset process. Once the email expires, the user will be required to restart the reset password process.
Forgotten User IDs
Users can recall their User IDs should they forget it by performing the following steps:
- Select the Forgot your password or User ID link from the QuickFile - Logon page.
- Select the Forgot User ID link.
- Enter your Name and Email Address as registered with the Unemployment Tax Services system.
- Your User ID will display in the User ID field on the Unemployment Tax Services – Logon page.
Note: Users are required to contact their local tax Office for further assistance if they receive any of the following errors: email address not found, invalid or has multiple users.
