Click on a question below or scroll through all of the questions and answers.
Request Access
Permissions
Account Administration
Request Access
How do I request access to an employer's unemployment tax account?
Create a TWC Internet User ID or logon with your existing TWC Internet User ID. Use the Request Employer Access link from My Home.
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Do I need separate TWC Internet User IDs if I represent more than one employer?
You can use the same TWC Internet User ID for all your employer unemployment tax accounts. The tax accounts are managed
separately, so you must have the appropriate permissions established for each tax account.
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Why is my access request in Pending status?
An account administrator must approve your access request and grant the appropriate permissions.
How do I remove my access to an employer’s unemployment tax account?
Select the My Employer’s link from the My Home page. Next, select the Remove link for the employer you wish to permanently remove access.
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Permissions
What functions can I perform?
Depending on the permissions granted to you by the account administrator, you may be able to submit quarterly wage reports,
pay unemployment taxes, manage tax account information, and manage user permissions.
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How do I get my permissions changed?
Contact the account administrator to get your permissions changed.
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Account Administration
What is an account administrator?
The administrator for an employer's unemployment tax account is the owner, partner, officer, or other designated representative.
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Can there be multiple account administrators?
Yes, there can be more than one administrator for an employer's unemployment tax account. TWC recommends that each unemployment
tax account have at least two administrators. With multiple account administrators, employers avoid having to contact TWC for
help, should the sole account administrator leave employment.
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How do I become an account administrator?
The first person to register for the unemployment tax account becomes the account administrator, after providing information
that verifies their authority. If an account administrator already exists, each subsequent user will logon and request
access to the account. The existing account administrator will approve or deny the request and, if approved, grant the
appropriate permission level.
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How does an account administrator review a request for account access?
The system emails the account administrator to notify them of each new request for account access. The account administrator will logon
to the Unemployment Tax Services system, select the User Admin tab, select the Applicant List link, view the applicant's
profile, and approve or deny the request.
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How does an account administrator view or update a user's permissions?
The account administrator will logon to the Unemployment Tax Services system, select the User Admin tab, select the User
List link, view the user's profile, and update their permissions (if necessary).
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How does an account administrator remove a user's access?
The account administrator will logon to the Unemployment Tax Services system, select the User Admin tab, select the User
List link, view the user's profile, and use the Remove from Group link.
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How does an employer who does not have access to the unemployment tax account remove access for the only account
administrator?
The employer can contact any local tax office. TWC will remove the access to the unemployment tax account. The employer will
need to establish a new account administrator.
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How can the account administrator allow someone to submit the employer's quarterly wage reports but prevent access to the
bank account information?
The account administrator will logon to the Unemployment Tax Services system, navigate via the User Admin tab, the User List
link, the View Profile link, and Edit Permissions link. To allow someone to submit a quarterly wage report, ensure that the
person has Manage Wage Reports permission. To prevent access to the bank account information, ensure that the permissions
are not granted for Make Payment, View Payment, and Bank Information.
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