On this page:
Internet service is generally faster than calling an unemployment benefits Tele-Center.
To speak with a customer service representative, call an unemployment benefits Tele-Center. Business hours are Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time.
To request payment for weeks of unemployment, get payment information or the status of your claim, get general information about unemployment benefits, and establish or change your PIN, call Tele-Serv, TWC's automated telephone system. Claim status and payment request options are available daily, 7:00 a.m. to 6:00 p.m. Central Time. General information is available anytime.
To request information on how to repay the unemployment benefits you were not eligible to receive, contact the Benefit Overpayment Collections Unit Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.