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Contact requests and online services are generally faster than calling an Unemployment Tax Office.

Our new Contact Request app takes the guesswork out of selecting the right email address for your needs. Once you enter a few identifying items, you can choose from a wide selection of options.  Your request will then be routed to the right party that can best help you.

Here are some examples of available options:

  • Need help accessing your tax account online:
    • Reason for Contact: User Log-On/Password Issues
    • Issue that you are having: Select appropriate issue
  • Need to adjust a report that is not available on UTS:
    • Reason for Contact: Employer Tax Account Actions/Issues 
    • Issue that you are having: Adjustment Issues
  • Need help with Third Party Authorizations (POA):
    • Reason for Contact: Other Tax Issues
    • Issue that you are having: select either 
      • Employer Third-Party Authorization (DocuSign Form C-42) Issue, or
      • Employer Revocation of Third-Party Authorization (Form C-43) Issue
  • Request a Refund:
    • Reason for Contact: Employer Tax Account Actions/Issues 
    • Issue that you are having: Request Refund
  • Need IRS 940 Proof of Credit:
    • Reason for Contact: Employer Tax Account Actions/Issues 
    • Issue that you are having:  940 IRS Recertification Requests
  • Need to Request a Penalty Abatement:
    • Reason for Contact: Employer Tax Account Actions/Issues 
    • Issue that you are having: Penalty Abatement
  • Need help with QuickFile:
    • Reason for Contact: Employer Tax Account Actions/Issues 
    • Issue that you are having:  QuickFile Support Requests
  • Have information about misclassified workers:
    • Reason for Contact: Other Tax Issues
    • Issue that you are having: Worker Misclassification
  • For general tax questions, please review our Unemployment Tax articles

If you are a claimant and need help with your unemployment benefit claim, please call 1-800-939-6631 or send a contact request to the Benefits Unit. The Field Tax Office assists employers with their tax questions.

Choose the tax office closest to your location from the contact information below.

Have your TWC account number ready when contacting our offices for help.

Appointments may be available through your closest tax office upon request.

Deaf, hard-of-hearing or speech impaired customers may contact Relay Texas: 800-735-2989 (TDD) and 711 (Voice).

LocationPhone Number
Outside Texas800-832-9394
Abilene325-400-3510
Amarillo806-513-2975
Austin512-997-4900
Beaumont409-600-2110
Brownwood325-200-0900
Bryan979-383-2380
Corpus Christi361-400-2580
El Paso915-600-2970
Fort Worth817-438-2445
Houston281-933-3858
Laredo956-290-8100
Longview903-483-3110
Lubbock806-500-2470
McAllen956-540-5070
McKinney469-422-6740
Pasadena832-365-4550
San Angelo325-716-2885
San Antonio210-256-3000
Shenandoah281-789-6100
Texarkana430-200-2582
Tyler903-730-6190
Victoria361-400-2580
Waco254-400-2250
Wichita Falls940-400-2910