Overview

Employer Benefits Services is TWC’s free online system that allows employers to access their Unemployment Benefits information.

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Employee refused return-to-work offer? Let us know!

If you offered any of your employees a chance to return to work and they refused, TWC needs to know. Please report each individual who refused to return to work on our online Employer Work Refusal Documentation form.

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EBS Administrator Duties

Employers can manage Employer Benefits Services (EBS) access to their online accounts by signing up under the employer’s account as the administrator. The administrator has the authority to:

  • designate other employees to serve as additional administrators
  • approve or deny other employees who want to sign up
  • view lists of users, applicants, and denied users
  • manage permission levels of all user accounts 

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Electronic Correspondence

Electronic Correspondence allows you to receive most, but not all, of your unemployment benefits notices and forms electronically, such as the Notice of Application for Unemployment Benefits, Notice of Potential Chargeback, claim determinations, and more. All Electronic Correspondence documents are also available as accessible versions for visually impaired customers.

You will need:

  • TWC employer tax account number
  • Federal Employer Identification Number (FEIN)
  • If TWC has sent an unemployment benefits document in the last two weeks, you may need information from the document.

Logon to sign up for or view unemployment benefits correspondence.

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Submit Your Documents to TWC

If TWC asked you to provide documents, you can upload them using our online UI Submission Upload-Employers Only

You will need to input your company information on the portal, then select the type of submission you want to make from a drop-down menu. The portal also provides a list of the file types you can upload. Make sure to select the Submit button at the top of the page when you are done.

Using this portal, you can submit:

  • BD610 or BD615 Employer Response
  • BD710E Requalification Form
  • BE135 Wage Verification
  • BE136 Chargeback
  • Additional Response

Note: Do not use this portal to submit Shared Work or Mass Claims documents.

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Appeal Online and View Appeal Status

An appeal is your written notice that you disagree with a TWC decision and want your case decided through the appeal process.

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Submit a Shared Work Plan

Find out how to avoid laying off workers by reducing the hours of some employees, who can also receive a partial unemployment benefit payment.

Note: In order for a salaried exempt employee to participate in Shared Work, their hours worked and salary must be reduced based on Fair Labor Standards Act (FLSA) guidelines. If you have questions on FLSA guidelines, please contact the U.S. Department of Labor, Wage and Hour Division.

Submit a Shared Work Plan

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Submit a Mass Claim Request

Streamline the unemployment benefits claims process if faced with layoffs by taking advantage of our mass claims process.

Submit a Mass Claim Request

Note: If you have already laid off staff because of the COVID-19 pandemic, you cannot use Employer Benefits Services (EBS) to submit a Mass Claim. If your layoff date was in the past and you have 10 or more employees affected by the pandemic, you will need to fill out and submit Mass Claims documents manually. See our Mass Claims for Unemployment Benefits page for details and forms.
 

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Designate an Address for Mailed Correspondence

Choose one mailing address to receive your unemployment insurance notices at a single location, even if you have multiple locations.

Designate an Address online

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Respond to a Notice of Maximum Potential Chargeback

Chargebacks concern claims where you were not the claimant’s last employer, but that may affect your tax rate.

Respond online to a Notice of Maximum Potential Chargeback

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Technology Requirements & Privacy

Technology Requirements

Recommended browsers are Internet Explorer, Firefox, Chrome or Safari. Click on the respective link to download the latest free version upgrade.

In Internet Explorer version 8 or higher, the Content Advisor must be disabled to access TWC's Internet systems. If you try to logon but receive the message, "The system has logged you off. Please logon again to access the requested page.", then ensure that your browser’s Content Advisor is disabled. You can check the Content Advisor setting or change it by following these steps: On the browser, select Tools. Select Internet Options. Select Content. When the Content Advisor is disabled, the Enable button displays. When the Content Advisor is enabled, the Disable button displays. To change the setting, select the button that displays (Enable or Disable). If prompted, enter the password. Select OK to close the Internet Options window. Close the browser, reopen it and try to logon again.

Privacy Information

Texas Workforce Commission collects personal information entered into electronic forms on this Internet site. For more information on your rights to request, review and correct information submitted on our electronic forms, see TWC's Website Privacy & Security Information.

Public Computer

If you are using a computer in a public place, log off and close the browser when you are finished using this website to prevent others from viewing your information.

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