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Verifying Your Claim

If you filed an unemployment claim and received a notice from TWC with instructions to verify your identity, then you must complete the ID verification to validate your claim. 

YES - I Filed the Claim NO - I Did Not File the Claim

Verify My Claim & ID

Report ID Fraud Claim
Verify your ID only if you filed the claim. Verifying your ID will validate that you are the person who filed the unemployment claim.  Do not complete the ID verification if you did not file the claim. Instead, please report the ID fraud claim on TWC's online fraud portal. 
  1. Select the link to Verify My Claim & ID. This takes you to the identity verification website. 
  2. Select the green button to verify ID with ID.me.
  3. Create an account (or log in if you have an account).
  4. Complete the entire process on ID.me to verify your identity. 
  1. Select the link to Report ID Fraud Claim.
  2. Complete the form to report you did not file the claim. 

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How to Use ID.me

TWC uses ID.me to verify the identity of a person who filed a claim for unemployment benefits. If you did not file the unemployment claim, you must not use ID.me because that will verify the fraudulent claim.

TWC partnered with ID.me, an identity verification service, to verify claimant information and prevent unemployment benefits ID fraud. The process is fast, easy, and secure.

Most claimants can verify their identity using the ID.me self-service webpage. You will need to use a smart phone and submit photos of your:

  1. An unexpired government-issued ID (driver license or passport).
  2. Financial and utility records (credit bureaus, mobile phone providers, etc.).
  3. Biometric verification (a photo of yourself, i.e. a "selfie" that matches the ID sent for #1).

You might not be able to have your identity verified using the self-service webpage if:

  • The photos of your government-issued ID or your personal photo (selfie) are blurry or shadowed.
  • If you have credit issues, such as no credit or frozen credit or your credit information is incorrect.
  • Or if the phone number you submit is not associated with your name.

If you cannot use the self-service option, you may be able to verify your identity during a video conference call with ID.me. To verify your identity using a video call, you will need:

  1. Two primary forms of valid, unexpired IDs.
  2. A smart phone or tablet to take pictures.
  3. A device that will allow you to join a video call, such as a computer with a webcam and microphone or a phone with a camera.
    1. For the video call, you will need to upload pictures of your IDs, take a photo of yourself (selfie) and submit it, and be able to answer some questions verbally.

Instructions and Tutorials for using ID.me

Go to the ID.me Help Center webpage for Troubleshooting Topics, such as:

  • I can't sign in to my account
  • My documents were rejected
  • I can't upload photos of my documents
  • My selfie didn't work
  • I have more than one account​​​​​​​


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What If I Did Not File An Unemployment Claim?

If someone filed a claim using your Social Security number (SSN), please report the unemployment ID fraud claim on TWC’s secure online fraud portal.

Do not complete any ID.me verification

See the Unemployment Benefits Identity Fraud webpage for more information. 

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